Service and manufacturing supply chain dynamics – Evolution of supply chain management -Multiple views and flows – Service supply chains -Manufacturing supply chains – Measures of supply chain performance – Differentiation-Bullwhip effect
Integrated supply chains design – Customer relationship process – Order fulfilment process – Supplier relationship process – Supply chain strategies – Strategic focus – Mass customization – Lean supply chains – Outsourcing and offshoring – Virtual supply chains.
Drivers of supply chain performance – Logistics drivers (Location, inventory and transportation) -Cross functional drivers (Pricing, information and sourcing) – Forecasting introduction -Framework for a forecast system – Choosing right forecasting technique – Judgment methods (Composite Forecasts, Surveys, Delphi Method, Scenario Building, Technology Forecasting, Forecast by Analogy) – Causal methods (Regression Analysis -Linear & Non-Linear Regression, Econometrics) – Time series analysis (Autoregressive Moving Average (ARMA), Exponential Smoothing, Extrapolation, Linear Prediction, Trend Estimation, Growth Curve, Box-Jenkins Approach) – CPFR
Introduction to Sales and operations planning – Purpose of sales and operations plans -Decision context – Sales and operations planning as a process – Overview of decision support tools
Enterprise resource planning – Planning and control systems for manufacturers – Materials requirement planning – Drum – Buffer – Rope system – Scheduling – Scheduling service and manufacturing processes – Scheduling customer demand – Scheduling employees – Operations scheduling.
The students will be able to